Common Reasons Insurance Facilities are Sued for ADA Violations

Insurance facilities can also be sued for violations of the Americans with Disabilities Act  (ADA) if they fail to provide access and accommodations for individuals with disabilities. Some common reasons these types of facilities are sued for ADA violations include:

  1. Inaccessible entrances: Insurance facilities must have accessible entrances for individuals with disabilities, which includes ramps, elevators, and automatic door openers.
  2. Inaccessible offices and cubicles: Insurance facilities must have accessible offices and cubicles for individuals with disabilities, which includes adequate space for wheelchair access and accessible furniture.
  3. Inaccessible communication: Insurance facilities must provide auxiliary aids and services, such as sign language interpreters or assistive listening devices, to individuals with disabilities to ensure effective communication.
  4. Inaccessible websites and software: Insurance facilities with an online presence must have accessible websites and software for individuals with disabilities, which includes compatibility with screen readers and other assistive technology.
  5. Inaccessible print materials: Insurance facilities must provide alternative formats of print materials, such as Braille or large print, to individuals with disabilities upon request.
  6. Inaccessible policies and procedures: Insurance facilities must ensure that their policies and procedures are accessible to individuals with disabilities, which includes providing accessible versions of policy documents and training staff on accessibility requirements.
  7. Inaccessible job applications and hiring processes: Insurance facilities must ensure that their job applications and hiring processes are accessible to individuals with disabilities, which includes providing accommodations for interviews and job-related tests.

It’s important for insurance facilities to ensure that their facilities and services are accessible to individuals with disabilities to avoid potential lawsuits and to provide equal access and opportunities to all customers and employees.